Help & support

Yes, automatically. A failed job is refunded to your balance without you asking, and a stuck job is swept and refunded within 15 minutes. You can see the charge and the matching refund side by side in your billing history. If a refund isn't there after 20 minutes, message us — that's a bug and we want to know.

Our render machine sleeps when nobody is using it, and the first job after a quiet spell has to wake it up. If that takes too long the job is cancelled and your credits are returned rather than left hanging. Try again — the second attempt lands on a warm machine and starts immediately.

Files over 50 MB upload straight to our storage instead of through the website, and progress can sit still for a stretch on a slow connection without anything being wrong. We only give up after two full minutes with no data moving. Restarting an upload midway is what usually costs you the most time — give it a minute first.

Open the clip in the Edit studio, click the wrong word, type the correction and re-render. Re-rendering is free and takes seconds because it reuses the clean master. For videos that mix Telugu or Hindi with English, picking Tenglish or Hinglish instead of the pure language usually fixes most of it up front.

No. There is no monthly reset and no expiry date — that is a deliberate difference from the tools that reset your balance every month. Buy what you need whenever you need it.

Add your billing name and GSTIN on the Credits page and every credit purchase gets a printable invoice from your billing history. Top-ups are still added by hand over WhatsApp right now, so if an invoice is missing, ask and we'll sort it the same day.

Message us on WhatsApp or email and we remove the account, its jobs and its rendered files. Source videos you uploaded are deleted automatically a couple of days after processing either way.